Language Proficiency That Powers Exceptional Customer Service
At Efficient Tech, we ensure communication excellence through rigorous testing and training.
Communication and Empathy at the Core
At Efficient Tech, we believe that outstanding customer service relies on effective communication and empathy. That’s why we’ve partnered with Rubrica Testing, a US-based third-party testing provider, to ensure our agents speak the language of service excellence.
Language Testing Process Overview
Pre-Hire Assessment
Learn more about how Efficient Tech ensures linguistic excellence in every customer interaction.
Training & Development
Learn more about how Efficient Tech ensures linguistic excellence in every customer interaction.
Quality Assurance Checks
Learn more about how Efficient Tech ensures linguistic excellence in every customer interaction.
Language Excellence Journey
Pre-Hire Language Assessment
- Voice agents: Listening & Speaking assessments
- Chat agents: Reading & Writing evaluations
- Minimum CEFR B2 level required across all sections
- Human-rated speaking & writing with feedback
Training & Development
- Focused language training & immersive workshops
- Continuous evaluation through mock calls
- Regular feedback to ensure growth
Quality Assurance & Feedback
- Live call monitoring by QA teams
- Instant feedback loops and progress reports
Customer Insights
- Customer feedback analyzed to refine training
- Identify performance improvement areas
Language Proficiency Certifications
- Top-performing agents receive official certifications
- Recognition to support career growth and excellence
A Commitment to World-Class Communication
Our language evaluation process guarantees that our agents possess the skills to represent your brand with clarity and professionalism. Choose Efficient Tech as your partner in exceptional customer service.